Refund policy

RETURN & REFUND POLICY — TRIBAL REMEDY

Last Updated: January 12, 2026

We created SHIFA because we believe what you put in and on your body matters. Every product we make is sourced with intention, manufactured with care, and priced to reflect that. If something goes wrong on our end, we will make it right. This policy explains exactly how.

This policy applies to orders placed directly through this website. Orders through third-party platforms (including Fullscript) are governed by that platform's policies.

1. ALL SALES — NATURE OF OUR PRODUCTS

Our supplements and skincare are consumable and personal-care products. To protect the integrity and safety of every order, we maintain strict return conditions. Please read this policy before purchasing.

2. RETURNS — DEFECTS AND DAMAGE ONLY

We accept returns, replacements, or refunds when there is a verifiable defect, transit damage, or an incorrect item shipped.

Eligible issues include:

  • Wrong item received
  • Broken container, missing seal, or significant leakage upon arrival
  • Manufacturing or packaging defect

Not eligible:

  • Opened or used products
  • Heat-sensitive items (tallow) that softened in transit but are otherwise intact
  • Normal variation in color, texture, scent, or appearance
  • Buyer's remorse, wrong item ordered, or preference-based returns

3. HEAT-SENSITIVE ITEMS

Our tallow products are natural and temperature-sensitive. They may soften or re-solidify depending on climate and carrier handling — this is normal and does not affect quality or usability.

If your tallow arrives with a ruptured container, leakage, contamination, or missing product, contact us within 10 days of delivery with your order number, photos of the item, packaging, and shipping label. We will review and resolve.

4. FIRST-TIME CUSTOMER COURTESY RETURN

We stand behind our products. If you are a first-time customer and the product isn't right for you, we offer a one-time courtesy return under the following conditions:

  • Product must be unopened and unused
  • Request must be submitted within 7 days of delivery
  • Applies to first-time customers only (one per household, lifetime)
  • Customer is responsible for return shipping
  • Refund issued to original payment method upon receipt and inspection

This exists because we'd rather earn your trust than keep your money. It is not a general satisfaction guarantee and does not apply to repeat orders.

5. CLAIM WINDOW — DAMAGED, DEFECTIVE, OR WRONG ITEM

All damage, defect, or incorrect-item claims must be submitted within 10 days of the delivery date shown by tracking.

To submit a claim, contact us with:

  • Your order number
  • Photos of the item(s), packaging, and shipping label
  • Brief description of the issue

6. REFUNDS

If your claim or return is approved, your refund will be issued to the original payment method. Please allow 5–10 business days for your bank or card issuer to post it.

7. DELIVERED PACKAGES

If tracking confirms delivery, we do not automatically refund or replace orders reported as missing, lost, or stolen. If you believe there is an issue, contact us and we will work with the carrier to investigate. Any resolution in this situation is case-by-case.

8. ORDER CANCELLATIONS

Cancellations must be requested before your order is fulfilled. Once fulfilled or shipped, the order is subject to this policy.

9. SUBSCRIPTIONS

Subscription orders follow this same policy. For subscription changes or cancellations, see our Subscription / Purchase Options Cancellation Policy.

10. CONTACT

For any return or refund questions: 📧 [your single support email here]